Have you ever received a complaint about an email issue that required you to view the email headers?
Maybe you’ve asked a user to forward you the email so you can take a look. However all the email headers from the original email are now missing (heaven forbid that extra 1k of data be in the message)!
Sometimes I try to get users to use the Insert Item button to add a message but believe it or not this is sometimes too difficult for the end user. Instead, I have them change the option in Outlook (2003 in my case) to forward the entire email. The forwarded email will then show up as an attachment:
1. From Outlook, click Tools > Options
![clip_image004 clip_image004](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi-dGjX-JF-PihBDmmzpngk2s_P1Dx_M1ycG63-yZs3cCXWXFkC8fPgViHIX8tIo9OLPt2fILEVcW8XH2ZjBWAYNmr2TLMhL0W76ERkoA-95vZL7UZlO5RJmoB1FwuNLheUotJgVgO_zyuy/?imgmax=800)
2. Click the Email Options button
![clip_image006 clip_image006](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinNBbOXqjEHAFIH20-nBxdfIUsxpPS8nypk1_faboNJv_s4IFQ4mAPHIfaJLpeipSV5FV2fYpg4rfYh01jV1gKWAEln1U9K9GfXvzQJ6x4slsFhghJzHSU4wc99hmzhpRiWLeiCqiDMg7K/?imgmax=800)
3. Under When forwarding a message click the drop-down and select Attach original message
![clip_image008 clip_image008](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgrT8R6EZmwGKa5Ey_5y-1RXm4tCTkGCBUK4_L0UOrG8aoCGA_oAwNUkgus6FWH4YlmGIsopirySxH9xFUujy3DU3eKHq7tbibUjUOhCRB16g2lhDeWPX9y10a1ozo00YIYiCQNS3hzWDDV/?imgmax=800)
That’s it.
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